Learn techniques to identify and effectively respond to difficult clients, turning them into satisfied clients.
Most paralegals are on the front lines when dealing with difficult clients. This topic will help you recognize why clients are difficult, strategies to deal with these clients, and how to prevent them from ever becoming difficult in the first place. Learn how to focus on the 'client experience' so you can help clients more effectively.
Agenda
Faculty
Robert Greening
GreeningLaw, P.C.
- Principal at GreeningLaw, P.C.
- Dedicated 32 years of practice exclusively to plaintiff’s personal injury and wrongful death trial work
- Board certified in personal injury law by the Texas Board of Legal Specialization
- 13 years of selection to the Texas Super Lawyers
- Achieved the highest (AV) rating with Martindale-Hubbell Law Directory
- Superb Rating on AVVO.com and membership to the National Trial Lawyers Top 100
- Served as an instructor in trial advocacy at SMU School of Law
- J.D. degree, University of Houston; B.A. degree, Southern Methodist University
- Can be contacted at [email protected] or 972-934-8900
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