Learn valuable strategies to incorporate in your customer onboarding program to ensure a positive experience now and in the future.
Many organizations fall into the trap of offering products/services that are not differentiated from their competitors, thus they fail to deliver truly meaningful benefits (typically reflected in poor service) to their customers. In short, they take their customers for granted. They fail to ensure a successful (profitable) relationship, by failing to exceed customer expectations from the very start of the relationship. That leads to low levels of client engagement, and failing renewal/retention levels.
This topic will deliver immediately actionable strategies to ensure the customer has a positive relationship that will make them know they made the right choice when they chose you, and a successful onboarding program will teach your customers how to use your product/service in such a way as to understand the value you deliver that creates meaningful differentiation from your competitors.
Agenda
Faculty
Ethan L. Chazin, M.B.A.
The Chazin Group LLC
- Principal of The Chazin Group LLC
- Practice emphasizes all aspects of business growth coaching
- Conducts regular seminars and workshops on numerous areas related to leadership, sales effectiveness, culture transformation, diversity and belonging, and employee empowerment
- Author of several publications related to the areas of career exploration and culture transformation
- Membership information: Goldman Sachs 10,000 small businesses coach, Kauffman Foundation FastTrac Growth coach certification
- M.B.A. degree in marketing, George Washington University
- Can be contacted at 917-239-5571, [email protected], or https://www.thechazingroup.com
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