Identify the benefits, pitfalls, and considerations that you must address when creating policies and procedures for modern communication.
Consumers today expect that companies, including debt collection companies, can communicate using modern tools such as text messaging, emails, websites, and live chat. The federal and state laws and statutes regulating debt collectors do not provide much guidance regarding these modern forms of communication. This topic will help you identify the benefits, pitfalls, and considerations that you must address when creating policies and procedures for these types of communication. You will learn about the limited existing state and federal laws regulating modern forms of communication as well as the federal cases so that you can develop and implement the best practices when communicating with consumers--whether via email, text, or in another manner.
Agenda
Faculty
Kelly Knepper-Stephens
TrueAccord
- Vice President, Legal & Compliance, TrueAccord
- Advises her company on all aspects of consumer financial protection law
- Conducts regular seminars, presentations, and has a podcast TwoDEBTicated Attorneys
- Serves on the board of directors for the Receivables Management Associates International and is an ACA certified instructor
- J.D. degree, George Washington University School of Law
- Can be contacted at [email protected] or 415-850-9585
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