Learn measures to improve quality service by connecting the technology, people, processes and leadership in a cross-reference methodology.
Service and quality cannot be determined by product and price alone. The quality of the leadership, training, processes and corporate culture are deeply intertwined to achieve the most effective results. Each component is dependent upon the other. Today's market demands results. In order to achieve this we must hold companies and teams accountable to total quality management. The strategic influence of investing in quality technology, engaging people who are effectively right for the job, developing assessments, connecting management and company culture to productive interactive system will yield the results many companies seek in quality of service for its internal and external supply chain. Understanding quality people, processes, accountability and cultural dimensions must be deliberate with decisions focused towards the highest results of quality service.
Agenda
Faculty
Cherie Avinger
Visionary Perception, Inc.
- President/CEO in the office of Visionary Perception, Inc.
- ODL consultant and executive coach in the office of RCL Agencies, Inc.
- Expert in accelerated leadership development, highly effective teams, innovative processes, and maximized profits for mid and large-level corporations
- Author of the innovative Visionary Perception and Lee Systems training models and coaching programs
- Certified in DISC and MBTI
- Certification Entrepreneurship Essentials, Harvard Business, HBx
- Certified Professional Coach, IPEC, and accredited by the International Coach Federation
- Masters Certification in the Global Supply Chain Management Michigan State University
- A member of SHRM, Chamber of Commerce, Change, Create, Transform Org, NAPW, and NSA
- Mentor, Montclair State University Accelerated Business Program
- Master’s degree in organizational development and leadership, St. Joseph’s University; bachelor’s degree in business education and management, Montclair State University
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