Learn elements of emotional intelligence that will help you deal with strong emotions in others and in yourself.
Feelings and emotions are normal. Even in the workplace, the expressing of emotions by employees should not be discouraged. Expressing emotions become a problem when employees express strong emotions that become disruptive to the workplace. In this topic, you will learn that emotional employees can be handled successfully through a number of different techniques, including active listening, empathy, the use of questions, coaching, and reframing inflammatory comments. The material will cover how to recognize employees that may be experiencing mental health issues and how to refer them to resources that may be able to help them deal with their strong emotions. Finally, you will learn how to identify and handle potential threats of violence from employees and some potential interventions managers can use to prevent emotional employees from becoming violent.
Agenda
Faculty
Bob Churilla
Conflict Resolution Professionals Group
- Partner and co-founder of Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting, and team building
- Some of his clients include the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA), Unity Worldwide Ministries, Ohio Historical Society, and the Michigan Department of Environmental Quality (DEQ)
- Also, a visiting professor at DeVry University and teaches classes on leadership, negotiation, workplace conflict and managing organizational change in the school’s graduate programs
- Has served as the programming chair for both the International Coach Federation - Cleveland, Ohio Chapter and the Organizational Development Connection, Cleveland Chapter
- Published the article “Coping and Planning for Uncertainties in the Development of Exceptions to the Employment-at-Will Doctrine” in the Cleveland State Law Review, 1989
- Ph.D. degree in conflict resolution and analysis; J.D. degree
- Can be contacted at 440-725-8723 or [email protected]
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