Learn customer service strategies and best practices that will enable you to avoid or minimize payment disputes.
Borrowers seeking to repay consumer debts have various options for making payments. This material will discuss those options and the potential business complications presented by each option. Unfortunately, payment disputes between borrowers and consumer lenders and servicers of consumer debts are all too common. This material will discuss the most common types of payment disputes and the litigation claims produced by these disputes, including the risks that these claims present for consumer lenders and servicers of consumer debts. Good customer service practices can avoid payment disputes, assist with promptly resolving them before they result in litigation, and position consumer lenders and servicers of consumer debts for successful outcomes when lawsuits are filed. This topic will discuss customer service strategies and best practices that will enable lenders and servicers to achieve their goals and expand their businesses.
Agenda
Faculty
Eric M. Hurwitz
Stradley Ronon Stevens & Young, LLP
- Partner in the office of Stradley, Ronon, Stevens & Young, LLP
- Co-chair of the firm’s Financial Services Litigation practice group.
- Practice focused on defending financial institutions from claims arising out of nearly every type of consumer and commercial financial product.
- Defends both single plaintiff and class action lawsuits against banks, mortgage lenders and servicers, student lenders, credit card companies, auto finance companies, debt collection companies and other financial services institutions.
- Conducts regular seminars and workshops on numerous consumer finance topics.
- Author of publications concerning the mortgage industry, including the Fair Credit Reporting Act, Equal Credit Opportunity Act, and regulations promulgated by the Consumer Financial Protection Bureau.
- B.A., University of Texas at Austin
- J.D., Boston University School of Law
- South Jersey Biz, Best Attorneys in Business for litigation
- Contact information [email protected] or 856-321-2406
Christopher A. Reese
Stradley Ronon Stevens & Young, LLP
- Associate in the Cherry Hill office of Stradley Ronon Stevens & Young, LLP
- Practice focuses on defending financial institutions from claims arising out of nearly every type of consumer and commercial financial product
- Defends both single-plaintiff and class-action lawsuits against banks, mortgage lenders and servicers, student lenders, credit card companies, auto finance companies, debt collection companies, and other financial services institutions
- Author of publications concerning legal issues affecting the consumer finance sector, including mortgage lending
- J.D. degree, Temple University Beasley School of Law; B.A. degree, University of Maryland Baltimore County
- Can be contacted at 856-321-2408 or [email protected]
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