Slide Deck

43 Slides available anytime
  • 43 Slides

IVR for Collections: It Does Work, If Used Correctly

 
Learn the new rules with interactive voice response system (IVR) and how it can be a great asset to your agency.Before the CFPB even whispered its intentions regarding new rules for collecting consumer debt and more specifically purchased debt, its expectations came through loud and clear through its many consent orders. You will learn how to manage your portfolios through modernized buy sell agreements, electronic transfers of data and docs, account scrubs and searches, IVR processes, call scripts, email and text communications and document their practices for the three year document retention period. With the new rules, come new opportunities and this topic will focus on how you can best embrace your organization's response to the new world of debt collection, meet the DBA certification requirements and distinguish yourself from the pack.

Faculty

David Kaminski

David Kaminski

Carlson & Messer, LLP

Agenda

Faculty

David Kaminski

David Kaminski

Carlson & Messer, LLP

  • Partner at Carlson & Messer, LLP in Los Angeles
  • Specializes in the defense of banks, credit grantors, and collection agencies in all areas of financial services litigation
  • Recognized for his work involving the defense of consumer protection statutes, including the TCPA, the FCRA, FDCPA, EFTA, and regularly gives presentations at the leading industry trade organizations throughout the U.S.
  • Has substantial experience in class action and MDL litigation
  • Frequent contributor to numerous trade publications
  • From 2013 to 2015, he was the chair of the attorneys division of the ACA, Int’l. and was the recipient of 2014 ACA Attorney of the Year designation
  • Has substantial experience in class action and MDL litigation; he also serves as outside compliance counsel to the financial services industries and has developed policies and compliance/training programs to minimize their risks of liability
  • Regularly defends clients in investigations and proceedings initiated by the CFPB, FCC, FTC, and other federal and state government and regulatory agencies, with excellent results
  • Can be contacted at 310-242-2204 or http://cmtlaw.com/cm/

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