Learn how to help employees identify the difference between change and transition and the emotions associated with them.
Dealing with constant change events and the transitions that follow may seem to have become a way of life for many of us. When we feel that the change is good for us we welcome it, embrace it and move on. When we believe that the change will have a negative impact, we are not so fond of it and may experience a negative reaction to it. We all know that change can be accompanied by stress. When that happens, our emotional and physical well being can suffer and in turn, our work and private lives can be negatively impacted. This is likely what is happening with your employees. What's needed in times of change and stress is the ability to adapt and develop resilience. This topic will help you better understand the correlation between change, transition, and resilience.
Agenda
Faculty
Jeannie Davis
Now Hear This, Inc.
- President, Now Hear This, Inc.
- More than 26 years helping people enhance interpersonal communication skills and improve telephone communication through keynote presentations, workshops, and seminars throughout the U.S.
- Lorman Education Services recognizes Jeannie as a Platinum Distinguished Faculty member since 2012
- Award-winning author of Beyond Hello: A Practical Guide For Excellent Telephone Communication and Quality Customer Service and contributing author in Real World Customer Service Strategies That Work
- Writer of numerous published articles and respected national authority on telephone communication for exceptional customer service
- 26-year professional member of the National Speakers Association (NSA); past president of the International Customer Service Association Colorado Chapter (ICSA)
- Creator of 4-pack audio CD learning series comprised of most requested keynote presentations
- Clients include Fortune 500 corporations and national association meeting planners
- Can be contacted at 303-337-1991or [email protected]
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