Learn effective techniques to keep your cool and stay professional when dealing with customers.
The most important asset to any business is a customer. Yet, sometimes the most annoying aspect of the business is also the customer. There are times when the client either becomes too demanding, too belligerent, or too confrontational. Some agents know how to handle conflicts well, while others don't. But it is imperative to the bottom line that those in customer service maintain control.
In this information-packed course, managers and agents will understand and learn some of the most vital concepts of customer service, including never allowing your emotions to get out of control. Every organization needs to be professional and ethical and ensure the best customer experience. You will find out how to create the best experience in the interest of customer support and, more importantly, the bottom line.
Agenda
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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