Use analytics and other customer feedback resources to better understand your organization's customer experience.
As a customer service or account manager, are you frustrated with never having enough analytics horsepower supporting your initiatives? As an account manager or a billing representative, do you find yourself confused when management orders from this week are a complete 180 from last week? As an analyst, are you frustrated with producing piles of analytics and insights that ultimately don't get used at all? Is dropping CSAT a constant topic of concern for you? In this topic, Piyanka Jain walks you through an award-winning and trending analytics framework that will help you solve complex, multi-faceted problems like dropping CSAT quickly while building bridges with partners on the other side of data/business.
Agenda
Faculty
Piyanka Jain
Aryng LLC
- CEO and President of Aryng LLC, a San Francisco-based, boutique data science consulting company
- Well-known thought leader in data science and data literacy
- Created a trending data science framework called BADIR
- Writes for publications including Forbes, Harvard Business Review, MIT, and InsideHR; her client list includes companies like Google, Paypal, Adobe, Box, JMS, Ipsy, Regeneron, and Comcast, to name a few
- Internationally acclaimed best-selling author and a frequent keynote speaker; has keynoted at conferences such as Cvent Connect 2019, Microsoft Modern Workplace, Predictive Analytics World, Google Analytics User Conference, EMC Big Data Conference, etc.
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