Emotional Intelligence for Professionals Working in Collections

Learn emotional intelligence in order to maintain composure in your career.

Emotional intelligence (EI) is a general set of skills that can be applied to anyone and any environment. Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations. It has been shown that emotional intelligence can be even more critical than the power of the cognitive brain usually measured with IQ. Emotional intelligence refers to your ability to recognize and manage your own emotions, recognize and respond to the emotions of others, and build effective relationships at work.
Emotionally intelligent people are self-aware and are alert to the verbal and nonverbal signals of others, ensuring that their communication skills and ability to build relationships are more effective. Developing self-awareness promotes increased productivity and higher job satisfaction. These changes can also lead to improved communication, increased empathy and better interpersonal rapport and relationships. Being able to recognize and identify your emotions and apply skills will help you to manage emotionally charged work situations. In others words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding others and so on than to become better only at a specific technical skill.

Faculty

Audrey Halpern

ARH Employee Training