Develop practical techniques to become more effective in building relationships, solving problems, ensuring understanding, and resolving conflicts.
Challenging, engaging, and effective questioning stimulates discussions and encourages organizations to explore and refine their understanding of issues, problem-solving, and decision-making processes. The ability to effectively question is a skill that can enhance engagement, creativity, and learning. Emphasis should be on using questions that are open-ended and require a higher order of cognitive skills. Effective questioning involves using questions that open conversations, inspire deeper intellectual thought, and promote team interaction. Effective questions focus on eliciting the process - the how and why - as opposed to answers that detail the "what". Learning how to ask questions can improve your communication skills and develop positive relationships with your colleagues, clients, and other professionals in your network. Asking the right questions can also help you gather important information, learn new things, and develop productive solutions.
Another important communication competence is effective listening. Listening includes complex cognitive processes like understanding and interpreting messages. It includes responding with both verbal and nonverbal feedback. Good listening skills also include focusing and paying attention to the information that is being transmitted to you. To be an effective listener, you must take into consideration what is being said in concert with how you are feeling about what is being communicated, the context of the message, and how you will react to what you have heard.
Agenda
Faculty
Larry Hammond, Sr.
V1H Consulting
- Principal with V1H Consulting
- Through his workshops, strategy sessions, and keynote addresses, he focuses on helping organizations that are stuck in the way it has always been done, thinking without ever achieving true satisfaction, to transform
- By producing an organizational culture that creates a contagious leadership environment, helps organizations to achieve maximum performance, increase employee retention, and heighten employee engagement
- More than 20 years of senior leadership, coaching, training, and development experience
- Mentor in business, marketing, sales, human resources, entrepreneurship, and leadership in public agencies and community organizations
- Facilitated management and employee feedback sessions
- Coaches leaders and managers in public and private industries around team building and culture development
- Developed, delivered, and evaluated a variety of training seminars, including, customer service, change management, strategic planning, leadership development, and public speaking
- Provided leadership training to Leadership Pasadena, a leadership program that empowers, inspires, and connects leaders who strengthen a diverse community
- Designed, developed, and delivered management and leadership programs for managers in the public, private, and nonprofit sectors that helped clients improve employee and organizational performance
- Certified in Managing Organizational Change (MOC)
- 34 Strong Certified Strengths Coach
- Completed graduate courses in public administration from Catholic University, Washington, D.C., and in information technology, University of the District of Columbia
- M.A. degree in public administration, The Tseng College-Graduate, international, at California State University, Northridge; B.S. degree, Clark Atlanta University, Atlanta, GA
- Can be contacted at 626-379-4108 or [email protected]
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