Learn valuable techniques to better handle difficult interactions with patients.
Growing health care demands nationally exacerbate the challenges in excellent communication among providers and between providers and patients. The cost of higher patient acuity, fewer resources, and frustrated health care consumers can lead to difficult moments for providers and patients alike. This topic provides the care provider and the health care administrator perspectives on difficult interactions between people, ways to prevent and mitigate challenging interactions, and several tools to use when facing these difficult interpersonal communications. The purpose of this topic is for you to come away with a reframed perspective on difficult interactions and with renewed optimism and confidence to handle challenging interpersonal interactions.
Agenda
Faculty
Ecoee Rooney, DNP, RN-BC, SANE-A
Ochsner Health System
- Internal Consultant Ochsner Health System
- Education manager, International Association of Forensic Nurses
- Certified compassion fatigue educator
- Conducts regular seminars and workshops on leadership concepts, health care excellence, peaceful communication, and compassion fatigue
- Co-writer of several publications related to the areas of professional development and sexual assault
- Member of the American Nurses Association, Association of Nurses in Professional Development, American Association of Nurses in Critical Care, International Association of Forensic Nurses, American Holistic Nurses Association, Sigma Theta Tau International (nursing honor society), Sigma Alpha Chi (nursing academic honor society), Charity School of Nursing Alumni Association, Phi Theta Kappa (International academic honor society), Alpha Sigma Nu (Jesuit Honor Society)
- D.N.P. degree, Southeastern Louisiana University; M.S.N. degree in health care systems administration; B.A. degree in communication, Loyola University, New Orleans
- Can be contacted at [email protected] or 504-914-9243
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