Learn to seamlessly integrate upselling into customer service, boosting revenue while maintaining trust and exceptional service.
Customer service and sales professionals face a critical challenge--balancing exceptional service with revenue growth. Too often, upselling feels forced, misaligned with customer needs, or overlooked entirely, leading to missed revenue opportunities and customer dissatisfaction. Many struggle with confidence in seamlessly transitioning from service to sales, fearing they may sound pushy or risk damaging the customer relationship.
This session provides a strategic framework to turn every customer interaction into a value-driven opportunity. Attendees will learn how to identify hidden customer needs, leverage active listening techniques, and position upsells as solutions rather than sales pitches. Through proven best practices, mindset shifts, and real-world scenarios, they will gain the tools to enhance customer trust, increase conversions, and drive higher revenue--without sacrificing service excellence.
Agenda
Faculty

Christopher Salem
Sustainable Success Coaching & Consulting
- CEO & Business/Sales Acceleration Strategist with Sustainable Success Coaching & Consulting
- Over 35 years of experience in sales and customer service, helping organizations and professionals optimize their performance, build high-trust relationships, and drive sustainable success
- Specializes in helping organizations align leadership, communication, and emotional intelligence to accelerate sales, improve customer experience, and maximize profitability
- Globally recognized expert in business communication, influence, customer experience, sales acceleration, negotiation, emotional intelligence, and revenue and profit strategies
- Award-Winning Author & Thought Leader (Author of Master Your Inner Critic / Resolve the Root Cause - Create Prosperity, co-author of Mastering the Art of Success with Jack Canfield, and upcoming book (May 2025) The EQ Advantage: Harnessing Emotional Intelligence for Leadership, Teamwork, Sales, and Customer Success)
- Five-time President’s Club Winner for outstanding sales and client success, demonstrating a consistent ability to exceed revenue goals and enhance customer engagement
- Over 25 years delivering high-impact keynotes, workshops, and corporate training on leadership, emotional intelligence, and sales mastery
- Adjunct Faculty at Westchester Community College, mentoring the next generation of business leaders in purchasing, materials management, and negotiation
- Can be contacted at 203-733-8469, [email protected], or [email protected]

All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- Live Webinars
- OnDemand Webinars
- MP3 Downloads
- Course Manuals
- Audio Recordings*
- Executive Reports
- White Papers and Articles
- Sponsored Live Webinars
Additional benefits include:
- State Specific Credit Tracker
- Members Only Newsletter
- All-Access Pass Course Concierge
* For audio recordings you only pay shipping
Questions? Call 877-296-2169 to speak with a real person.
More Program Information
Access to all training products $699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.