Create a positive work environment with these important stress management strategies.
Today's unusual business climate has drawn even more attention to the importance of maintaining a low-stress environment for employees working directly with customers. Customer-facing employees are the front line of any business, and help keep customer retention high. However, stress can play a negative role in the way customer-facing employees receive customer feedback and react to those experiences. This topic will go over tips you can apply in your workplace to help reduce stress, increase support resources, and create the kind of work environment that will reflect in the positive ways employees support customers.
Agenda
Faculty
Danica Jones
Fabricut, Inc
- Senior Director of Marketing at Fabricut, Inc, a globally positioned corporation offering home products to the interior design trade
- Has shared her marketing expertise including ways to improve customer experience and better understand the customer journey at past events through TechFest, Social Media Tulsa, ConfluenceCon, Lorman, Design Influencers Conference, the University of Tulsa, Otis College of Art and Design
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