Learn negotiation techniques that keep the customer happy without giving in to every demand.
Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one. In our social media-crazed world, it takes only one video and less than 20 seconds to lose a client and quickly increase an organization's marketing cost. We have to understand that without good customers and good customer experiences, we all would not have jobs and products and services to sell. You see, if we treat them right, they continually return to acquire more things. But that doesn't mean that we need to give in to every demand or give in to unreasonable demands. There are some rules and myths about customer negotiation that include negotiation is about winning and losing, negotiation is about always getting the customer to say yes, and negotiation is about price and is sales related.
This course will assist you and your team to gain the proper tools to meet consumer demands effectively, lower customer service costs, and meet almost every need of the client to keep them longer.
Agenda
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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