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Credit Card Collections: Best Practices

 

Understand the collections-related compliance obligations and the penalties that may result from violations.

We live in an increasingly cashless society. Credit cards are ubiquitous, used daily in billions of transactions. The credit card industry therefore continues to face threats of litigation and regulatory and enforcement scrutiny. Credit card collections are subject to a litany of statutes, regulations, and governmental oversight. Stakeholders are subject to extensive rules under a wide range of statutes, including the Fair Debt Collections Practices Act, Fair Credit Reporting Act, and the Telephone Consumer Protection Act, amongst several others. This presentation will discuss the significant collections-related legal obligations for the credit card industry, and will outline common pitfalls and solutions.

Agenda

Faculty

Eric M. Hurwitz

Eric M. Hurwitz

Stradley Ronon Stevens & Young, LLP

  • Partner in the office of Stradley, Ronon, Stevens & Young, LLP
  • Co-chair of the firm’s Financial Services Litigation practice group.
  • Practice focused on defending financial institutions from claims arising out of nearly every type of consumer and commercial financial product.
  • Defends both single plaintiff and class action lawsuits against banks, mortgage lenders and servicers, student lenders, credit card companies, auto finance companies, debt collection companies and other financial services institutions.
  • Conducts regular seminars and workshops on numerous consumer finance topics.
  • Author of publications concerning the mortgage industry, including the Fair Credit Reporting Act, Equal Credit Opportunity Act, and regulations promulgated by the Consumer Financial Protection Bureau.
  • B.A., University of Texas at Austin
  • J.D., Boston University School of Law
  • South Jersey Biz, Best Attorneys in Business for litigation
  • Contact information [email protected] or 856-321-2406
Adam M. Kaplan

Adam M. Kaplan

Stradley Ronon Stevens & Young, LLP

  • Counsel, Stradley, Ronon, Stevens & Young, LLP
  • Practice focused on consumer lending and financial services litigation, with a primary focus on defending claims against financial services companies, including claims under the FDCPA, FCRA, TILA, RESPA, as well as class action, deceptive trade practices, and fraud claims.
  • Advises clients on regulatory compliance, risk assessment, and advises on enforcement actions and investigations.
  • Defends both single plaintiff and class action lawsuits against banks, mortgage lenders and servicers, student lenders, auto finance companies, debt collection companies and other financial services institutions.
  • B.A. Northwestern University
  • J.D., Rutgers Law School
  • Contact information [email protected] or 202-505-5155

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