Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program.
Having trouble implementing new systems for customer service? Are your good ideas being shot down? Building advocates within your organization is a critical step to redeveloping your customer service plan. Without support and cooperation throughout the organization, even great ideas have little chance of implementation.
Agenda
Faculty
Jeffrey K. Hansler
Oxford Company Consultants
- Managing partner, Oxford Company Consultants
- Oxford Company Consultants provides facilitation, training, and consulting for business and organizational development
- Facilitating, consulting, and training since 1980
- Is an expert at organizational development, leadership, and persuasive communication which includes skills of innovation, influence, negotiation, sales, body language, micro-expressions, and authority
- Author of "Sell Little Ren Hen! Sell!", published in 11 languages with sales over 250,000 copies
- Past president, Association for Talent Development, Orange County Chapter; past board member, National Association of Underwater Instructors; current board member, Financial Functions, Inc.
- B.A. degree in psychology, with a minor in biochemistry, University of California, Irvine
- Can be contacted at 714-960-7461 or [email protected]
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