Create an Effective Front Desk Operation

Gain a better understanding of how to efficiently and effectively manage the front desk as an administrative professional.

IMAGE, CONDUCT, and EXPERTISE are the 3 areas that influence whether or not you are perceived as professional as an administrative assistant or at the front desk. If you work for a company that has a lot of interpersonal interaction over the phone and in person, it can be a constant exercise in patience, attitude, prioritizing, and time management. No matter how polished your professional image your actual work product must also live up to the image you are projecting. If you are cultivating a professional persona where you are indispensable at work, you’ve got to assert yourself to be seen and heard so you can be recognized for the great work you are accomplishing. This material is intended to provide you with a better understanding of how administrative professionals and front desk representatives can gain that respect. The way others perceive you during busy times is very important, so learning to conduct yourself as a professional even when overwhelmed is too. Whether you’re an administrative assistant in a temp job, or a seasoned pro with decades of experience, these tips are sure to help you become a beloved – and essential – member of the office.

Faculty

Audrey Halpern

ARH Employee Training