Discover more effective ways to recognize, respond to, and manage conflict in your workplace.
Conflict is apparent in the workplace, especially during tough business times when resources are lighter and tempers shorter. Most people lack basic conflict management skills and react to conflict on a purely emotional level. In reacting to conflict, many managers will attempt to ignore the problem hoping it will disappear. However, this method will create more stress and tension in the workplace, cause additional conflict among the parties, and even involve others. This topic will guide you to manage disputes and disagreements positively and proactively.
This material is designed to clarify and expand your thinking about conflict, as well as identify underlying causes of and new ways to respond to and manage conflict. It is more productive to respond to conflict rather than react to it. Learn about emotional triggers and be able to recognize those triggers in an effort to prevent explosive situations. The topic will outline flexible strategies of conflict management that will improve your communication performance and ability to respond to conflict. Learn different ways to manage conflict productively by examining the gender trend, discussing the different types of conflict in the workplace, and developing conflict awareness. Learn how to map the conflict and explore alternatives to resolve the conflict quickly and effectively.
Agenda
Faculty
Jackie A. Sexson
- Compliance and HR leader
- Former executive director with the legal and human resources consulting firm, The Sexson Group
- Extensive experience in employment and labor law, as well as human resources
- Experience as an attorney with HR background in employee relations, performance manage-ment (360-degree feedback), organizational management, benefits administration, recruitment and selection, compensation, equal employment opportunity, and training and development
- Experience with the public sector, Fortune 500 companies and small startup companies
- Held director and executive level positions, and worked as an independent consultant
- Certified as a senior professional in human resources by the Society for Human Resources Management
- J.D. and M.B.A. Degrees
- Can be contacted at 334-274-3007 or [email protected]
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