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Communication Liability: What You Can and Can't Say

 

Gain a better understanding of common claims and remedies for violations of the FDCPA and TCPA relating to consumer communications.

Debt collectors, mortgage servicers, and finance companies remain at the center of litigation and regulatory scrutiny. Collectors are subject to extensive rules and limitations on communications with debtors and third parties under the Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA). This course will discuss the latest laws and regulations pertaining to consumer communications, whether by phone or through the mail. This material will address the best practices and procedures for consumer/debtor communications and how to avoid common risks and pitfalls that are common in today's environment. This course will address common claims and remedies for violations of the FDCPA and TCPA relating to consumer communications. This material will help borrowers, servicers, and debt collectors, understand this changing area of law.

Agenda

Faculty

Eric M. Hurwitz

Eric M. Hurwitz

Stradley Ronon Stevens & Young, LLP

  • Partner in the office of Stradley, Ronon, Stevens & Young, LLP
  • Co-chair of the firm’s Financial Services Litigation practice group.
  • Practice focused on defending financial institutions from claims arising out of nearly every type of consumer and commercial financial product.
  • Defends both single plaintiff and class action lawsuits against banks, mortgage lenders and servicers, student lenders, credit card companies, auto finance companies, debt collection companies and other financial services institutions.
  • Conducts regular seminars and workshops on numerous consumer finance topics.
  • Author of publications concerning the mortgage industry, including the Fair Credit Reporting Act, Equal Credit Opportunity Act, and regulations promulgated by the Consumer Financial Protection Bureau.
  • B.A., University of Texas at Austin
  • J.D., Boston University School of Law
  • South Jersey Biz, Best Attorneys in Business for litigation
  • Contact information [email protected] or 856-321-2406
Walter J. Buzzetta

Walter J. Buzzetta

Stradley Ronon Stevens & Young, LLP

  • Counsel, Stradley, Ronon, Stevens & Young, LLP
  • Practice focused on defending financial institutions from claims arising out of nearly every type of consumer and commercial financial product
  • Litigates consumer lending and financial services cases nationwide, with a primary focus on defending claims under the FDCPA, FCRA, TILA, TCPA, ECOA, and RESPA, as well as class action, deceptive trade practices, and fraud claims
  • Regularly advises financial services companies on strategic planning, risk assessment, and regulatory compliance
  • Defends single-plaintiff lawsuits and arbitrations as well as class action lawsuits against banks, mortgage lenders and servicers, student lenders, auto finance companies, debt collection companies, and other financial services institutions
  • Served as in-house senior counsel for a mortgage lending and servicing vendor and defended nationwide litigation claims
  • Conducts seminars on numerous consumer finance topics
  • J.D. degree, Duke University; B.A. degree, Southern Methodist University
  • Can be contacted at [email protected] or 202-507-6407

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