Understand why credit card disputes occur and effective ways to control them.
Chargebacks are on the rise. It has been reported that merchants have lost up to 15% of their revenue due to fraud and bogus disputes filed by consumers. With the rise in eCommerce transactions, it is imperative for merchants to understand the disputes, root cause of dis-putes, and learn the effective ways to combat disputes. Managing and learning from disputes can help businesses recover revenue lost due to credit card disputes, prevent fraudsters from taking advantage, increase customer retention, and improve processes causing disputes.
Agenda
Faculty
Suresh Dakshina
Chargeback Gurus
- President of Chargeback Gurus
- Certified e-commerce fraud prevention specialist, payments professional, and chargeback management professional
- He knows first-hand the challenges business owners face, especially when it comes to chargebacks and fraud
- Before the inception of Chargeback Gurus, he built a revenue-focused call center that generated sales from inbound, outbound, and offline channels helping clients generate 500% ROI and increase customer satisfaction rate
- Credentialed Certified Payments Professional with Electronic Transactions Association, Ecommerce Chargeback Specialist and Fraud Professional issued by The Fraud Practice
- Active member with Merchant Risk Council, Payments Ed Forum, Electronic Transactions Association, and Merchant Advisory Group
- Has consulted Fortune 5000 companies for over a decade on chargeback and fraud minimization
- Veteran speaker and works closely with card networks such as Visa and American Express on chargeback process optimization and compelling evidence policies; has spoken at numerous events, webinars, and conventions, as well as having articles and whitepapers published in the New York Times, Greensheet, and BizReport; he is passionate about educating companies to help mitigate fraud and reduce unnecessary exposure to continued fraud
- M.S. degree, University of Southern California; bachelor’s degree in engineering, University of Madras
- Can be contacted at [email protected]
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