“Following are seven scenarios representing different managers’ approaches to managing their Stay Interviews. Each scenario offers a complex challenge, and your role is to identify the strengths and weaknesses of each manger’s approach.
Please make notes in the space provided after each scenario. Later we will ask you to rank-‐order each manager’s effectiveness from most to least effective and then ask you to compare your answers to ours. Please note that some of these examples represent extremes. Most Stay Interviews conducted by your company will be smoother and more congenial. But there might be a few that offer challenges that must be addressed, and the Stay Interview Game will prepare you and your managers for those challenges.
Scenario #1: We Call During Dinner
John’s title at WCDD call center is team leader. The company’s name is based on the initials of its four founding partners, but employees refer to the company as ‘We call during dinner.’”
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Richard P. Finnegan is the CEO of C-Suite Analytics, which helps organizations improve engagement and retention, including one solution that guarantees turnover will decrease 20% in the first year or funds are returned. His experience includes solving turnover and engagement in Siberian banks, African gold mines, multinational corporations in China, and for the CIA.
Agenda
Faculty
Richard P. Finnegan
C-Suite Analytics
- CEO of C-Suite Analytics, which helps organizations improve engagement and retention, including one solution that guarantees turnover will decrease 20% in the first year or funds are returned
- Experience includes solving turnover and engagement in Siberian banks, African gold mines, multinational corporations in China, and for the CIA
- Wrote, The Power of Stay Interviews for Engagement and Retention, which is the top-selling SHRM-published book in history; also wrote, Rethinking Retention in Good Times and Bad, which was excerpted by BusinessWeek which said “Finnegan offers fresh thinking for solving the turnover problem in any economy”
- His new books in the first quarter of 2015 include The Stay Interview: A Manager’s Guide to Keeping the Best and Brightest, to be published in over 20 languages, and HR’s Greatest Challenge: Driving the C-Suite to Improve Employee Engagement and Retention
- Humorous and insightful speaker for conference and corporate events
- Lives in Orlando, Florida, where The Orlando Sentinel newspaper published an editorial recognizing him for his extensive donations of professional services to nonprofit organizations
- Bachelor's and graduate degrees, The Pennsylvania State University
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