Your clients want to be serviced in a professional and righteous manner. In fact, they expect it and not much work is needed for effective and proper client service. Simply put, customer service is a humble, tactful, professional, friendly, and memorable approach that enables your clients wants and needs to be met.
Customer service provides a forum for clients to speak highly about you, offer referrals from your service, and an implied marketing tool. Human nature is driven by honesty and integrity. Customer service is aligned with these powerful words that human nature craves.
Preparation
The most important part of any customer service representative’s job is to prepare for each and every call. The successful customer service representative will always know who he or she is calling, as well as why they are calling, and how they will sell the product or service.
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Drew Stevens, Ph.D. is the President of Stevens Consulting Group. He is a renowned keynote speaker and author in customer service and selling. Mr. Stevens works with businesses to create higher efficiencies in sales and service.
Agenda
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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