How to Create a Hero Culture at Work: An ongoing commitment to excellence

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November 03, 2015


“Imagination is more powerful than knowledge.” - Einstein

In a constantly changing environment how do we develop our “heroic” powers to lead others in building smarter relationships, handling challenges more effectively, firing up others to work more synergistically together, taking ownership and modeling the excellence and courage that everyone needs?

Everyday Super Heroes know everything ultimately comes down to us. We are responsible. It’s never someone “out there” impacting our
world; it’s how we react to everything around us; we are creating our reality, and we’re continually getting the lessons we need. We can either learn them now, or we can learn them later. It’s always about us—in that we’ve had experiences that shape our world view and we can elect to let that control us or change our way of thinking. And it’s never about us, because all the reactions, comments and interactions we have with others are their responses to their past experiences and understanding.

In order to raise ourselves to the next level we must model excellence. We need tangible tools to recreate what others in the top of their fields have done, model the excellence of those who have gone before us…our Super Heroes.

Six Key Super Hero Powers

X-Ray Vision: The Power to see “through” the problem to multiple right answers and “through” the problem person to his/her potential.
This Power is priceless in helping people shift how they are perceiving something, in order to find common ground and create more
effective outcomes.

  • Where are we putting our energy? What we focus on expands, and it’s been said the size of our successes depend on the size of our vision. Does our current vision limit our productivity, and if so are we ready to create a more productive vision?

    “How sad people have 20/20 eyesight, and no vision.” - Helen Keller

Attitude: The power that teaches us it’s never about what happens to us, it’s what we do about it. Misery is optional and choices are always available. This Power talks about the FIDO Philosophy (Forget It and Drive On), letting go in order to move on, and most importantly the power of thought and how to create a different outcome by changing where we put our focus.

  • Choice is a key word in Super Hero language. Are we focusing on what we want, or are we stuck in worrying about what we don’t want to happen? Social neuroscience reminds us that our attitude can change everyone around us.

    “A small group of passionate, dedicated people can change any environment.” - Malcolm Gladwell in The Tipping Point
  • Pay attention to alphabet soup. Other than FIDO, there’s MMFI, WIFM, WTPV and never forget the ANTS!

Omnilinguistics: The ability to speak whatever language is needed, in any situation, realizing we are all wired differently and need to get our information, be motivated, get feedback and process information in a variety of different ways. This Power enables us to communicate with anyone in their language and to understand what is needed to truly communicate with someone to build rapport.

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  • As we understand others’ specific languages, then we can use that knowledge to model the essence of effective communication, building rapport to build trust. It’s always essential for people to feel safe in order to be free to become their best.

“Treat others the way they want to be treated.”  - Tony Alessandra in The Platinum Rule

Magnetism: The Power to win people over, to comprehend what others need and to use that knowledge to work with others more
effectively. This Power looks at non-verbal communication, and the multitude of ways we communicate. 90% of initial communication is
non-verbal; 55% visual, 38% tonal, 7% actual content.

  • Elections are won, sales are made and empires are built based on understanding what someone needs through effective communication. As we listen, encourage and mentor we create the spark that helps others become more motivated. It often starts with just paying attention.

“The biggest problem with communication is the illusion it has taken place.” - George Bernard Shaw

Elasticity: The crucial power needed to be as adaptable and flexible as necessary in order to navigate through continuous change and be open to new ideas. Flexibility and adaptability are essential in times of change.

  • It’s essential to monitor what we’re thinking because habitual thinking can get in the way of adaptability. Dr. Daniel Amen in his book Change Your Brain, Change Your Life, reminds us to beware of A.N.T. S. (Automatic Negative Thought Syndrome). Without flexibility people don’t take action and without action, movement is not possible.

“Even if you’re on the right track, you’re going to get run over if you just sit there.” - Will Rogers

Serendicity: The ability to create our own luck, to attract opportunities, using our abilities to build the relationships we need to get the results we want. Luck is only applied knowledge mixed with creativity and ingenuity.

  • As we create smarter habits and beliefs based on effective models we start to create our “luck”. And one of the best ways to create this “luck” is through appreciation. Less than 60% of the American work force is told thank you, and by creating an epidemic of appreciation, morale and productivity increase and “luck” happens.

“Luck is simply the advantage a true warrior gains in executing the correct course of action.” - R. A. Salvatore in The Halfling’s Gem

Jennifer Webb, www.magiccomm.com; [email protected]


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