Learn about Total Quality Management, its principles, competitive advantages, implementation, and tools for boosting efficiency and success.
Total Quality Management (TQM) is a systematic approach to improving an organization’s processes, products, and services. By emphasizing quality at every stage of operations, TQM addresses several critical business challenges, fostering both efficiency and competitiveness. Some of the areas include product and service deficiencies, employee disengagement and communication and collaboration.
One of the primary problems TQM solves is inconsistent or substandard product and service quality. Poor quality often leads to customer dissatisfaction, high returns, and damaged brand reputation. It promotes methods like process mapping, lean management, and root cause analysis to streamline workflows and minimize non-value-added activities. TQM addresses communication gaps and siloed operations that often hinder organizational effectiveness. TQM emphasizes employee involvement, providing opportunities for workers to participate in quality improvement initiatives and decision-making.
By addressing these challenges, TQM helps organizations improve overall performance, align with customer needs, and build a foundation for long-term success. Its focus on quality, efficiency, and employee involvement makes it an essential tool for modern businesses striving for excellence.
Learning Objectives
- You will be able to review key principles of TQM.
- You will be able to discuss real-life examples of successful TQM implementations.
- You will be able to explain TQM as a competitive advantage.
- You will be able to identify steps to start implementing TQM in your organization.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
| Overview | |
| Key Principles of TQRM | |
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| TQRM as a Competitive Advantage | |
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| Practical Implementation Strategies | |
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| Group Activity and Key Takeaways | |
| Question and Answers | |
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
Live Webinar Registration
- ASA 1.0
- This program may qualify for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
HR Certification Institute 1.0
- This program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
OnDemand Course
This course was last revised on November 28, 2018.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Who should attend?
This live webinar is designed for supervisors, team leaders, business owners and managers, human resource managers, presidents, and vice presidents.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Irma Vargas
Vargas Girl Enterprise
- 20 years of development, training, and facilitation of workshops for public and private sector organizations in employee engagement, customer service, diversity, establishing processes to mitigate discrimination, favoritism, leadership development, team building, and strategic planning
- Coaches leaders and managers in public and private sector organizations around talent development through strengths-based methodologies
- Organizations include CDC, California State Department of Public Health, Pasadena Public Health Department, El Rancho Unified School District, New Grace Community Church
- M.P.A. Degree, California State University, Northridge, The Tseng College; B.A. Degree in English, Whittier College
- 34 Strong Certified StrengthsFinder™ Coach
- Can be contacted at [email protected]
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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