Learn the principles and strategies that you need to minimize the risk of miscommunication on the front end and to correct miscommunication when it happens.
Even though communication is the lifeblood of any organization, it's almost impossible to find a company, department or team that doesn't have a communication breakdown or barrier at one time or another. Poor workplace communication leads to more than just simple misunderstandings and individual frustration. It causes conflict; it contributes to low morale; it makes finishing even the easiest of tasks difficult - which ultimately leads to decreased productivity, lower results and diminished success. You will learn practical strategies and techniques to fix communication breakdowns and improve your work environment. By knowing how to stop many miscommunications before they happen and fix them when they do, you'll eliminate negative attitudes, improve relationships, increase job satisfaction and measurably impact productivity. With improved communication, you can free people from conflict and confusion so that they can focus on business results.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Defining Communication
- Consider the Definition of Communication and What That Implies About Effective Communication
- What Happens in the Communication Process and Where Are the Opportunities for It to Go Wrong?
- Understand the Source of the Problem in Order to Define Possible Solutions
Common Communication Challenges
- Learn to Identify Common Communication Challenges in Order to Avoid Them
- Special Challenges of Written Communication
Overcoming Common Communication Challenges
- Perception Filters
- Nonspecific or Unclear Language
- Assumptions - Yours and Theirs
Specific Communication Strategies
- Listener/Reader Focus
- Reducing Threat Triggers
- Assertive Strategies
- Feedback Loops
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 10, 2019.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Guy Harris
The Kevin Eikenberry Group
- Master trainer and coach with The Kevin Eikenberry Group, a learning and development organization located in Indianapolis, Indiana that specializes in leadership, communication, team dynamics, and conflict resolution skills
- Coaches, consults, and conducts regular seminars and workshops on leadership development, communication skills, team dynamics, and workplace conflict resolution
- Wrote, From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership and The Recovering Engineer Blog; hosts the Talk Like a Leader podcast
- M.S. and B.S. degrees in chemical engineering; qualified engineering officer (nuclear) United States Navy; master trainer in the DISC Model of Human Behavior; and workplace conflict resolution expert
- Can be contacted at 317-387-1424 x13, [email protected] or on Twitter® @recovengineer
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
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