Understand the various ways health care communications can take place and how texting and email fit in with HIPAA rules.
Medical professionals want to use texting and email to communicate professionally, and patients and clients of health care services often ask to communicate with health care offices via email or text message. Demands to use new technologies and new guidance from HHS on individual access to protected health information indicate that many policies and procedures in place at every health care-related organization will need to be reviewed and updated. Organizations need to understand various ways that health care communications can take place and how texting and email for both patients and providers fit in with the HIPAA rules. They need to design and implement a communication policy and plan and train their staff on it, or they may face significant new fines for noncompliance. While professional communications between providers, insurers, business associates, and other business parties should always be conducted securely, there is more flexibility in using less secure technologies for communications with patients in some circumstances. This topic will discuss the differences between professional and patient communications, how they must be treated, most efficiently enable communications, and how to remain within the bounds of HIPAA compliance. We will also discuss the latest guidance about texting from the U.S. Department of Health and Human Services and The Joint Commission.
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Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
How Patients Want to Use Their Email and Texting to Communicate With Providers
Ways Providers Want to Use Email and Texting to Enable Better Patient Care
The Risks of Using Email and Texting, What Can Go Wrong, and What Can Result When It Does
HIPAA Requirements for Access and Patient Preferences, as Well as the Requirements to Protect PHI
Limitations on the Use of Messages and Calls to Cellphones Under the Telephone Consumer Protection Act of 1991
Policies and Procedures for Using Email and Texting
Training and Education Requirements
Preparing for Breaches, and HIPAA Audit and Enforcement Activities
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 25, 2022.
Call 1-866-352-9540 for further credit information.
- IAPP 1.0
- This course has been approved through the International Association of Privacy Professionals (IAPP) for 1.0 CPE Credit(s). This course is applicable to the following certifications: CIPP/A, CIPP/C, CIPP/E, CIPP/US, CIPM, CIPT.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
![Jim Sheldon-Dean](https://image.lorman.com/speaker/tr:w-144,h-216/2628890.jpg)
Jim Sheldon-Dean
Lewis Creek Systems, LLC
- Founder and director of compliance services at Lewis Creek Systems, LLC
- Provides a complete suite of services related to information privacy and security regulatory compliance, including compliance reviews, information flow and risk analyses, technical security reviews, training, and policy development services
- Conducts regular seminars and workshops on healthcare information privacy and security, information management and disposal, and information security risk analysis
- Speaker at national conferences for the American Health Information Management Association and the Workgroup for Electronic Data Interchange
- Recipient of the 2011 WEDI Award of Merit
- M.S. degree, Massachusetts Institute of Technology; B.S. degree, summa cum laude, University of Vermont
- Can be contacted at www.lewiscreeksystems.com
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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