Learn tips and tricks to write with clarity and professionalism in a leadership role.
Have you ever sent out a memo that caused an unintended ruckus? Do you wait days for an email reply to your simple questions? Your ability to communicate effectively with your team is tantamount to your ability to lead them. This topic will show you how to fix the misconceptions you may not realize you're making. It will teach you how to deliver both good and bad news in a way that your team will understand and embrace. You will learn how to write to and reach the different personality types in your diverse team. This information will also deliver fun and effective ways to avoid the most common punctuation and grammar gaffs that muddy your message.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Strong Language That Gets Results
- Being Unapologetic, Concise, and Clear
- How to Give Clear Instructions to Different Communication Types
- Idiotisms, Mixed Metaphors, and Malapropisms, Oh My
Communicating During Crises and Conflict
- Conveying You Care and Why They Should, Too
- Presenting Plans Without Hiding Behind Policies
- Predicting and Addressing Naysayers
Grammar That May Surprise You, and Why It Is so Important
- Me, Myself, and I - Chances Are You're Using It Wrong
- Pronouns vs. Amateur Nouns (Where Do the Apostrophes Go?)
- Making Plurals Without Making Yourself Look Dumb
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on June 9, 2020.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Melanie Hope
Hope Speaking LLC
- Owner/Operator of StormKatt Productions LLC (writing/editing) and Hope Speaking (training/speaking)
- More than 20 years of experience in the corporate world in leadership and development
- Contracted with both private and public enterprises delivering live workshops throughout the world
- Written multiple books about leadership, communication, and writing
- Distinguished (highest) Toastmaster status; semi-finalist in the 2012 World Championship of Public Speaking
- Co-host of podcast and video channel CounterCultureWISE
- Professional editor and writer for multiple clients, including NPR
- B.A. degree in communications, University of Washington
- Can be contacted at [email protected], HopeSpeaking.com, Twitter® @hopespeaking, Facebook® facebook.com/hopespeakingllc, YouTube® youtube.com/hopespeaking, Pinterest® pinterest.com/hopespeaking, and LinkedIn® linkedin.com/in/hopespeaking
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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