Enhance your business writing skills.
This topic will help you in writing and delivering quality communication that highlight both the abilities of the company in their product or service, as well as recognize the clients as a communicator in the process. Particularly useful for content writers, social media personnel, office administrative personnel and customer service technicians, this material will enhance positive communications that will see fewer conflicts, engage client retention, and highlight the company one represents as knowledgeable and fair in its practices. This information will enhance existing writing skills and strengthen those skills for ESL (English as Second Language) as they negotiate nuances of English with the benefit of their own native language. By avoiding simple errors, employees at all levels in the communication process can develop templates and models that can be used and adjusted to meet the new changes in business communication. From an educational perspective, this topic aligns with multiple state and national assessments pursued within higher education adult and distance learning programs for re-trenching and re-training, and multiple workforce re-entry skill sets expected by employment agencies nationwide. Make no mistake; language is power, especially in difficult times.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Knowing Your Audience
Line Editing Practices
- The Top Ten Common Mistakes in Business Correspondence
Social Editing Practices
- Reading for Content and Meaning: Word Choices and Active and Passive Voice Usage
- Content, Intent, and Context: How to Negotiate the Diversity of the People That You Serve in Successful Social Media and Customer Service
Deep Level Editing
- Handling Conflict Through Calm Semantics, Avoiding Command Policy Writing
- Special Focus on Conditionals as Negotiating Tools
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on August 17, 2020.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Thomas M. Eaton, Ed.D.
Eastern Wyoming College
- A career writer, educator and grammarian, working primarily in written communication skills, development and online learning techniques
- His career has spanned 23 years in secondary, community college, and postsecondary/graduate school training in writing and education
- Has expanded his research and study into the open market to assist companies in facilitating strong writing skills and writing skills training programs in order to help employees manage their responsibilities in external and internal communications, serving as a mentor, advisor, and presenter within both the academy and the open market
- Received the 2019 Meritorious Education Award from Vinnytsia State Pedagogical University, Ukraine, for his international online teaching in American, Ukrainian, Russian, and Polish literature, spanning nine years as a visiting U.S. professor to Ukraine
- His work was recognized by the 2017 International Science Congress on pedagogy and special needs learning collaboration, following his three year tenure as a master's thesis reviewer for the School of Graduate Studies at Southeast Missouri State University; mentoring students and evaluating thesis for authenticity and theory in the completion of their master's projects from all disciplines
- In terms of engaging HR and recruiting, he served three years as a writer for Recruiter.com, discussing issues within the field of hiring, as well as having served on various editorial boards, including Bedford-St. Martin™, McGraw-Hill™, and Pearson™ as a textbook reviewer/editor for written communication textbooks
- He currently works with colleges in an online environment as a course developer and outsources privately to companies as an advisor in assisting HR and recruiting entities in reducing and mediating stress, incorporating federal, state, and corporate policy, and in improving communications between contributor/applicants and the company, or in developing online training courses for employee integration
- Certified through the University of Missouri-Columbia School of Law as a civil mediator and is licensed as a 6-12 ELA teacher in his native Wyoming
- His doctoral work stems from educational leadership and policy analysis, with a specific focus on policy determination meaning (analysis) and statistical data-to-narrative interpretation to assist companies and clients in reaching new audiences through a written medium
- M.A. degree in rhetoric and composition, with a focus on prelaw argument development; B.A. degree in English; B.S. degree in secondary English education
- Can be contacted at [email protected] and https://www.linkedin.com/in/tmeaton
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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